Artificial Intelligence is no longer a trend—it’s the new business baseline. As highlighted in Salesforce’s Fourth Edition of the State of IT: AI and App Development Report, the game has changed, and IT is now expected to lead with AI at the core of every application and workflow. At Moptra, this evolution is not just a forecast—it’s our current reality.
💡 AI in Commerce: From “Nice-to-Have” to Non-Negotiable
Salesforce’s report confirms what our teams on the ground have seen firsthand: AI-powered commerce is transforming customer expectations. With 40% of new applications already using AI, businesses can no longer afford to play catch-up.
At Moptra, we are actively helping our clients in retail, D2C, and B2B commerce leverage Salesforce Commerce Cloud and AI-driven personalization to:
- Automate product recommendations
- Deliver real-time inventory and pricing intelligence
- Streamline agent workflows
- Boost conversion rates through predictive insights
“We’re not just enabling transactions—we’re engineering intelligence into every touchpoint.”
🧠 AI Agents: The New Workforce Multiplier
The report calls it out: AI agents are central to business transformation, and developers overwhelmingly agree. At Moptra, we’ve already begun deploying AI agents across customer service portals and commerce storefronts to handle:
- Live chat and support queries
- Order tracking and returns
- Personalized shopping journeys
Whether through Einstein AI or custom integrations, our mission is clear: deliver always-on, intelligent commerce experiences.
🔐 Data Trust + DevSecOps = AI Readiness
AI is only as powerful as the data it learns from. But with just 53% of IT leaders trusting their data quality, businesses must double down on integration, governance, and security.
We at Moptra work hand-in-hand with clients to:
- Build clean data pipelines for Salesforce Commerce
- Implement DevSecOps best practices
- Ensure scalable, secure AI deployment environments
We believe trusted AI starts with disciplined architecture—not as a bolt-on, but baked into every sprint.
🔧 Developers Reimagined: From Coders to Conductors
AI isn’t replacing developers—it’s elevating them. With low-code tools and AI-assisted coding now mainstream, developers must shift from writing every line to governing and orchestrating intelligent systems.
Our internal teams at Moptra are already embracing this future:
- Upskilling in AI risk assessment and governance
- Using Salesforce’s low-code capabilities to accelerate builds
- Shaping AI behavior to align with brand and business ethics
🌍 What This Means for Salesforce Commerce Clients
This new IT reality requires a partner who understands both the technology and the transformation journey. As a Salesforce Commerce Channel Partner, Moptra helps brands:
✅ Adopt agentic commerce capabilities ✅ Scale AI solutions within existing commerce stacks ✅ Build responsibly with trust, agility, and speed
Final Thought: Humans + AI = The Future of Commerce
The biggest takeaway from the Salesforce report? AI isn’t replacing humans—it’s unlocking their potential. At Moptra, we’re here to help businesses thrive in this new AI-first world, one intelligent commerce solution at a time.
👉 Ready to future-proof your commerce experience? Let’s build what’s next, together. 📩 Contact us at info@moptra.com
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