Streamlining B2B Commerce for Diverse Industries – A Case Study

Streamlining B2B Commerce for Diverse Industries – A Case Study::

The Challenge: Many B2B companies struggle to find a one-size-fits-all commerce platform. This is especially true for businesses operating in distinct verticals, like hardware (plumbing & electrical supplies), new-age gifting exports, and modern apparel with a distributor model. Each industry has unique needs and complexities.

Introducing Moptra: At Moptra, we understand the challenges faced by B2B businesses. We don’t believe in generic solutions. This case study explores how we helped three diverse companies from different industries find the perfect fit for their B2B commerce needs, ultimately increasing their revenue.

Company 1: Hardware Wholesaler

  • Problems: Their legacy system lacked scalability and robust product information management (PIM) for complex plumbing and electrical supplies. Manual order processing slowed down operations.
  • Solution: Moptra identified Salesforce Commerce Cloud (SFCC) as the ideal platform. SFCC’s powerful order management system (OMS) streamlined order processing, while its robust PIM capabilities ensured accurate product information for their extensive catalog.
  • Results: Moptra implemented SFCC with a focus on automation, leading to a significant reduction in order processing time and improved customer satisfaction.

Company 2: New-Age Gifting Exporter

  • Problems: This company needed a platform that could handle international B2B transactions, manage complex gifting configurations (custom baskets, product variations), and offer a seamless user experience for global buyers.
  • Solution: Moptra recommended HCL Commerce due to its robust internationalization features and scalability. We configured the platform to manage intricate gifting options and integrated a secure payment gateway for international transactions.
  • Results: HCL Commerce, implemented by Moptra, enabled the company to expand their reach to new markets and offer a user-friendly experience for global buyers, leading to a significant increase in export sales.

Company 3: Modern Apparel Distributor

  • Problems: This company relied on a manual distributor network, resulting in inefficient order management and limited visibility into inventory levels across distributors.
  • Solution: Moptra identified Adobe Commerce (Magento) as the best fit due to its strong B2B capabilities and robust distributor management tools. We implemented a B2B portal for distributors with real-time inventory visibility and self-service ordering capabilities.
  • Results: Moptra’s implementation of Adobe Commerce transformed the company’s distributor network. Distributors now have 24/7 access to product information and inventory, leading to faster order fulfillment and improved customer satisfaction.

The Moptra Advantage:

This case study highlights Moptra’s unique approach to B2B commerce. We go beyond just recommending a platform. We take the time to understand your specific business needs and challenges.

Here’s what sets us apart:

  • Industry Expertise: We have extensive experience working with B2B companies across various industries, allowing us to tailor solutions to your specific needs.
  • Platform Agnostic: We are not beholden to any single platform. We recommend the solution that best fits your business goals and budget.
  • Implementation and Support: Moptra provides comprehensive platform implementation and ongoing support to ensure your B2B commerce success.

Increase Your Revenue with Moptra:

Ready to unlock the full potential of B2B commerce? Contact Moptra today for a free consultation. Let us help you identify the right platform and implement a solution that streamlines your operations, strengthens your customer relationships, and ultimately increases your revenue.

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